Shipping Policy

Thank you for shopping with us! 💕 We want your order to arrive safely and as quickly as possible.

📦 Processing Time

Most orders are processed and shipped within 1–2 business days after your order is placed.

Because our products are handmade and/or personally assembled, processing times may occasionally be longer during holidays, sales, or periods of high order volume. If there is a significant delay with your order, we'll do our best to keep you updated.

🚚 Shipping

Orders are shipped using the shipping method selected at checkout.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside our control may occur.

📍 Incorrect Addresses

Please make sure your shipping address is correct before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the package.

If you notice an address mistake immediately after placing your order, please contact us as soon as possible. We will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

📬 Lost, Stolen, or Delayed Packages

Once your package has been shipped and accepted by the carrier, we are not responsible for delays, lost packages, or packages marked as delivered but not received.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local post office/carrier first.

If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

Refund & Return Policy

We want you to love your purchase! 💕 Because many of our products are handmade and/or personalized, we have a few guidelines regarding returns and refunds.

💜 Returns

We currently do not accept returns or exchanges simply because a customer changes their mind, chooses the wrong item, or no longer wants their purchase.

Please carefully review your order before completing your purchase.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll review the issue and, if appropriate, provide a replacement or refund.

❌ Items Damaged After Delivery

We are not responsible for damage caused by misuse, improper handling, accidents, or normal wear and tear after the order has been delivered.

💰 Refunds

If a refund is approved, the refund will be issued to the original payment method.

Please allow your payment provider several business days to process the refund after it has been issued.

🛍️ Sale & Promotional Items

Unless otherwise stated, sale and promotional items are subject to the same return and refund policy listed above.

💌 Questions?

If you have a question about your order or believe something isn't right, please contact us. We're always happy to help and will do our best to make things right. 💕